Refunds and cancellation
Last updated: 27 August 2026
This policy explains our public refund promise in plain language. It supplements the signed agreement and does not reduce any refund, cancellation or redress right available under Nigerian law.
Presence Sprint: 14-day value promise
If you paid for a Presence Sprint and do not believe you received real value, contact us within 14 calendar days after payment. We will refund the service fee you paid for the sprint. You do not need to complete a long form or prove that your opinion is correct.
Refund amount
An approved full refund returns the service fee actually paid. We do not describe VAT or a payment-provider charge as a fixed percentage deduction from that promise. If a signed agreement contains a separate, clearly disclosed third-party purchase, we explain that item before payment and treat it under the section below.
How to request a refund
Email contact@ozahdigitalgroup.com or message us on WhatsApp. Include the business name and payment reference if available. You do not need to give a reason for the 14-day Presence Sprint request.
We acknowledge the request within one business day. An approved refund is sent to the original payment method where possible. Settlement time depends on the bank and payment provider. We give you the refund reference and date so you can trace it.
Work and access after a refund
Assets already created in your name remain yours. We do not remove a verified Google Business Profile, mailbox, approved copy or account access simply because you requested a refund. The signed agreement identifies any licence that applies to unfinished or third-party material.
Third-party purchases
A domain, hosting plan, advertising spend or other third-party purchase is approved and priced separately before we buy it. When it has already been supplied in your name, the third party's refund rules can affect whether that cost is recoverable. The asset remains yours, and we transfer the available control and records to you.
This section does not remove a statutory right or excuse an undisclosed, unauthorised or incorrectly supplied charge.
Monthly services
You can cancel a care plan or monthly service through the method in the signed agreement or by contacting us. We confirm the effective date, stop future renewals and explain any work scheduled through the end of the paid period. Refunds for an unused period, service failure or advance booking are assessed under the agreement and applicable consumer law.
Free services
The Digital Health Check is free, so there is no payment to refund. A request to correct, retract or delete eligible report data is handled through our privacy process.
If the issue is unresolved
Write to contact@ozahdigitalgroup.com with the outcome you want. A person reviews the complaint and records the decision. If a consumer complaint remains unresolved, you may use the Federal Competition and Consumer Protection Commission complaint process.